一、資質(zhì)認(rèn)證審查

1、 Qualification certification review

基礎(chǔ)證照要求

Basic license requirements

營業(yè)執(zhí)照、排污許可證等法定經(jīng)營證件必須齊全有效；需具備CMA認(rèn)證的檢測資質(zhì)報告；環(huán)保資質(zhì)需達(dá)到當(dāng)?shù)刈钚屡欧艠?biāo)準(zhǔn)；衛(wèi)生防疫部門頒發(fā)的特種行業(yè)許可證

Business license, pollutant discharge permit and other legal operating documents must be complete and valid; A CMA certified testing qualification report is required; Environmental qualifications must meet the latest local emission standards; Special industry license issued by the health and epidemic prevention department

二、生產(chǎn)環(huán)境評估

2、 Production environment assessment

廠房基礎(chǔ)條件

Basic conditions of the factory building

分區(qū)明確的標(biāo)準(zhǔn)化廠房（臟凈區(qū)嚴(yán)格分離）；完善的通風(fēng)除濕系統(tǒng)；地面排水防滑處理達(dá)標(biāo)；蟲害防控措施到位；衛(wèi)生管理細(xì)節(jié)；每日清潔消毒記錄可查；員工個人衛(wèi)生規(guī)范執(zhí)行；布草運(yùn)輸通道潔凈度；垃圾分類處理情況

Standardized factory buildings with clear zoning (strict separation of dirty and clean areas); A comprehensive ventilation and dehumidification system; Ground drainage anti slip treatment meets the standard; Pest control measures are in place; Details of hygiene management; Daily cleaning and disinfection records can be checked; Implementation of personal hygiene standards for employees; Cleanliness of linen transportation channels; Garbage classification and disposal situation

三、洗滌劑質(zhì)量控制

3、 Quality control of detergent

原料溯源管理

Raw material traceability management

提供洗滌劑MSDS安全數(shù)據(jù)單；環(huán)保認(rèn)證證書（如歐盟ECO標(biāo)簽）；無磷、可生物降解配方證明；重金屬含量檢測報告；合同特別條款

Provide MSDS safety data sheet for detergent; Environmental certification certificate (such as EU ECO label); Proof of phosphorus free and biodegradable formula; Heavy metal content detection report; Special Conditions of Contract

明確禁止使用違禁化學(xué)品；約定突發(fā)質(zhì)量問題的賠償方案

Explicitly prohibit the use of prohibited chemicals; Agreed compensation plan for sudden quality issues

注明原料變更告知義務(wù)；保留不定期抽檢權(quán)利

Indicate the obligation to inform of changes in raw materials; Reserve the right to conduct random inspections from time to time

四、洗滌流程稽核

4、 Washing process audit

標(biāo)準(zhǔn)操作觀察

Standard operating observation

分揀環(huán)節(jié)的精細(xì)程度；裝機(jī)量的合規(guī)性（不超過設(shè)備容量的80%）；溫度時間參數(shù)的精準(zhǔn)控制；中和環(huán)節(jié)的規(guī)范操作

The level of refinement in the sorting process; Compliance of installed capacity (not exceeding 80% of equipment capacity); Accurate control of temperature and time parameters; Standardized operation of neutralization process

風(fēng)險防控重點

Key points of risk prevention and control

有無交叉污染隱患；去漬操作的規(guī)范性；高值布草的特殊處理流程；質(zhì)量抽檢頻次與方法

Are there any potential cross contamination hazards; Standardization of stain removal operations; Special processing procedures for high-value linens; Quality sampling frequency and methods

五、時效保障體系

5、 Timeliness guarantee system

服務(wù)周期約定

Service cycle agreement

區(qū)分日常/應(yīng)急服務(wù)標(biāo)準(zhǔn)；節(jié)假日特殊安排條款；加急服務(wù)收費(fèi)標(biāo)準(zhǔn)；違約賠償計算方式；合同關(guān)鍵條款；明確截單時間節(jié)點；規(guī)定延遲送達(dá)違約金；約定臨時變更通知時限；注明不可抗力處理方案

Distinguish between daily/emergency service standards; Special arrangements for holidays and festivals; Urgent service fee standards; Calculation method for breach of contract compensation; Key terms of the contract; Clearly define the cut-off time node; Specify the penalty for delayed delivery; Agree on the deadline for temporary change notification; Indicate the force majeure handling plan

六、服務(wù)質(zhì)量背調(diào)

6、 Service quality background check

同業(yè)調(diào)研要點

Key points of peer research

緊急訂單響應(yīng)速度；投訴處理滿意度；員工服務(wù)專業(yè)性；突發(fā)問題解決能力

Emergency order response speed; Satisfaction with complaint handling; Professionalism in employee service; Ability to solve unexpected problems

深度評估方法

Deep evaluation method

實地暗訪現(xiàn)有客戶；查看歷史服務(wù)記錄；要求提供客戶推薦信；測試應(yīng)急服務(wù)能力

Conduct on-site undercover visits to existing customers; View historical service records; Request to provide a customer recommendation letter; Test emergency service capability

七、后整理標(biāo)準(zhǔn)確認(rèn)

7、 Confirmation of post sorting standards

燙平質(zhì)量把控

Quality control of hot stamping

平整度達(dá)標(biāo)測試（可放置標(biāo)準(zhǔn)測試卡）；折疊尺寸誤差范圍；蒸汽壓力參數(shù)標(biāo)準(zhǔn)；避免二次熨燙損傷

Flatness compliance test (standard test card can be placed); Folding size error range; Steam pressure parameter standards; Avoid secondary ironing damage

成品驗收標(biāo)準(zhǔn)

Finished product acceptance standards

明確可接受的折痕程度；規(guī)定抽檢不合格率上限；約定返工時效要求；制定質(zhì)量爭議解決機(jī)制

Clearly define the acceptable degree of creases; Establish an upper limit for the failure rate of random inspections; Agree on the deadline for rework; Establish a quality dispute resolution mechanism

八、物流管理規(guī)范

8、 Logistics Management Standards

運(yùn)輸過程控制

Transportation process control

臟凈布草嚴(yán)格分車運(yùn)輸；車輛消毒記錄可追溯GPS軌跡全程監(jiān)控；防雨防塵措施到位

Strictly separate the transportation of dirty and clean linen by truck; Vehicle disinfection records can be traced and monitored throughout the GPS trajectory; Rain and dust prevention measures are in place

交接流程標(biāo)準(zhǔn)

Handover Process Standards

到店時間窗口約定；裝卸操作規(guī)范培訓(xùn)；應(yīng)急情況處理預(yù)案；簽收確認(rèn)電子化

Appointment of arrival time window; Training on loading and unloading operation standards; Emergency response plan; Electronic signature confirmation

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